Overbilling on a SONABEL meter in Bobo-Dioulasso
After our mediation, 47 households in sector 22 had their bills corrected and received a credit for the disputed period.
Case no. 1,482 · handled in 34 daysConsumer protection association · Burkina Faso
One law, one voice, all kings.
We defend your rights on prices, service quality and abuses.
12
members with up-to-date subscriptions
23
reports handled since 2022
7
surveys carried out with Consomètre
1,391
participations in surveys
Consomètre Consom'Action's measurement tool
Your experience counts.
Answer in a few minutes from your phone. Every response feeds public data that backs our actions with decision-makers.
In progress
Health
How do patients perceive the quality of listening in the health system?
6 min
12 questions
71 participants
Closes on 13 November
Take part
Participation is voluntary and confidential. Results are published with their methodology and limitations.
News
What we see on the ground
Health
Health: Consom’Action launches a survey on patient listening
Accueil, temps d’attente, explications : nous voulons mesurer comment les usagers vivent leurs consultations. Le questionnaire prend six minutes et reste anonyme.
Retail and prices
Prices of basic goods: our monthly survey
Riz, huile, sucre, savon : nos bénévoles ont relevé les prix dans 12 marchés de Ouagadougou et Bobo-Dioulasso.
Banks and Mobile Money
Mobile Money: one in three users report hidden fees
Les 300 réponses recueillies montrent un besoin fort de transparence sur les frais de transfert et de retrait. Nos recommandations aux opérateurs.
Current campaigns
Acting together, where it matters
The right to be heard in our health centres
Participez à l’enquête et faites entendre la voix des patients.
48 participations
goal 2,000
Stop hidden Mobile Money fees
Nous demandons l’affichage systématique des frais avant chaque opération.
1,870 signatures
goal 5,000
Forum
Consumers helping each other
Bienvenue sur le forum de Consom’Action !
Association life by Équipe Consom’Action · Bobo-Dioulasso
1 week ago
Balances truquées sur certains marchés
Retail and prices by Issouf Kiemtoré · Bobo-Dioulasso
1 week ago
Tarifs des taxis-motos après la hausse du carburant
Transport by Arouna Sawadogo · Ouahigouya
2 weeks ago
Membership
The more of us there are, the further our voice carries.
Joining Consom'Action means funding independent investigations, getting support in the event of a dispute and taking part in the association's decisions.
- Legal support for your consumer disputes
- Priority follow-up of your reports
- A vote at the annual general meeting
- Annual membership fee 2,000 FCFA